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Search the help center, browse by topic, or reach a person. Most questions about scans, removals, and monitoring are answered here.
Browse by topic
Pick a category to find the guides and answers that fit your situation.
Getting started
Set up your account, run your first scan, and understand what you'll see.
Scans & exposures
How we find where you're exposed and what each exposure means.
Removals
How removal requests work, what to expect, and the steps that need you.
Monitoring & reappearance
How we keep checking for re-listings and act when your details come back.
Plans & billing
Manage your plan, seats, invoices, the guarantee, and cancellation.
Teams & workspaces
Cover multiple people, invite members, and manage roles in one workspace.
Popular articles
What happens right after I sign up?
You confirm the work contact details you want us to look for, then we run your first scan to map where you're exposed across the major contact databases. Within a few minutes you'll see which sources list you and what they reveal. From there, removals begin and monitoring keeps watch for reappearance.
Getting startedHow does a scan find where I'm exposed?
We check the B2B contact databases that power most cold outreach, Apollo, ZoomInfo, Lusha, Seamless.AI, ContactOut, LeadIQ, People Data Labs and more, for records that match your work details. Each exposure we surface links back to the specific source it came from, so nothing is guessed.
Scans & exposuresHow do removals work?
For each source that lists you, we submit the opt-out or suppression request that source honors, using its specific process. You can watch each request move from submitted to confirmed in your dashboard. We handle the legwork so you don't have to learn each broker's process yourself.
RemovalsWhy do my details reappear after removal?
Contact databases constantly re-ingest and refresh data, so a removed record can resurface later. This is normal and expected, it's exactly why monitoring is part of the service rather than a one-time cleanup.
Monitoring & reappearanceHow does the 30-day guarantee work?
There's a 30-day guarantee so you can start with confidence, see your exposure mapped, and watch removals get underway. We're upfront that no service can promise to remove you from everywhere forever, what we stand behind is doing the work properly.
Plans & billingCan I protect more than one person?
Yes. Team plans let you cover multiple people, founders, executives, and sales leaders, from a single workspace, with each person's exposure and removal status visible in a shared view. It's built so one lead can run protection for the whole group.
Teams & workspaces
Looking for short, plain answers instead? Read the full FAQ.
Getting started
Set up your account, run your first scan, and understand what you'll see.
- What happens right after I sign up?
- You confirm the work contact details you want us to look for, then we run your first scan to map where you're exposed across the major contact databases. Within a few minutes you'll see which sources list you and what they reveal. From there, removals begin and monitoring keeps watch for reappearance.
- What contact details should I provide?
- Provide the work email, phone numbers, and title you want to reduce exposure for, these are what cold-outreach databases key off. You only need to share what's relevant to being cold-contacted. We don't ask for personal information a source wouldn't actually require.
- Is there anything to install?
- No. Everything happens in your dashboard, there's nothing to download and no technical setup. You confirm your details and our experts handle the rest.
Scans & exposures
How we find where you're exposed and what each exposure means.
- How does a scan find where I'm exposed?
- We check the B2B contact databases that power most cold outreach, Apollo, ZoomInfo, Lusha, Seamless.AI, ContactOut, LeadIQ, People Data Labs and more, for records that match your work details. Each exposure we surface links back to the specific source it came from, so nothing is guessed.
- What does an exposure actually mean?
- An exposure is a single source listing your contact details and making you reachable by anyone who uses that database. Each one shows which source it is, what's exposed (such as email, phone, or title), and how far along its removal is. Together they form your exposure map.
- What do the severity levels mean?
- Severity reflects how much a given exposure contributes to your reachability, based on what's exposed and how widely that source is used. Higher-severity exposures are the ones most likely to drive unwanted outreach. It's a way to see what matters most at a glance.
- How often is my exposure re-checked?
- Beyond your initial scan, monitoring re-checks the sources on a recurring basis so new exposures and re-listings get caught without you watching. Anything new shows up in your dashboard as an exposure to handle.
Removals
How removal requests work, what to expect, and the steps that need you.
- How do removals work?
- For each source that lists you, we submit the opt-out or suppression request that source honors, using its specific process. You can watch each request move from submitted to confirmed in your dashboard. We handle the legwork so you don't have to learn each broker's process yourself.
- How long do removals take?
- Each source confirms on its own timeline, often days to a few weeks depending on the database. As confirmations land, the volume of new cold outreach typically begins to taper. The change is gradual because outreach queued before a removal can still arrive.
- Why does a source need me to verify something?
- Some databases require identity verification before they'll act on a removal, it's their safeguard against fraudulent requests. When that happens, we prompt you clearly with the exact step that's needed. It's the only point where a source genuinely requires you.
- Will removals stop all cold outreach?
- No service can stop everything, and we won't claim to. Because most cold outreach is sourced from a handful of large databases, removing you from those cuts off a large share of where it comes from, the goal is a meaningful, noticeable reduction.
Monitoring & reappearance
How we keep checking for re-listings and act when your details come back.
- Why do my details reappear after removal?
- Contact databases constantly re-ingest and refresh data, so a removed record can resurface later. This is normal and expected, it's exactly why monitoring is part of the service rather than a one-time cleanup.
- What happens when I reappear on a source?
- When monitoring detects that you've reappeared, it flags the source as a new exposure and a fresh removal is submitted, you don't have to notice it yourself. You'll see the new exposure and its status in your dashboard.
- Is monitoring included or extra?
- Ongoing monitoring is core to how the service works, not an add-on you have to remember to turn on. A single removal pass helps, but databases refresh, so continuous monitoring is what keeps the result durable.
Plans & billing
Manage your plan, seats, invoices, the guarantee, and cancellation.
- How do I change my plan or seats?
- You can change your plan and adjust the number of seats from your billing settings at any time. Seats correspond to the number of people you're protecting, so add one per person you want covered.
- How does the 30-day guarantee work?
- There's a 30-day guarantee so you can start with confidence, see your exposure mapped, and watch removals get underway. We're upfront that no service can promise to remove you from everywhere forever, what we stand behind is doing the work properly.
- How do I cancel?
- You can cancel from your billing settings whenever you like, and you'll keep access through the end of your current period. There's no lock-in, the monitoring is meant to earn its place, not trap you.
Teams & workspaces
Cover multiple people, invite members, and manage roles in one workspace.
- Can I protect more than one person?
- Yes. Team plans let you cover multiple people, founders, executives, and sales leaders, from a single workspace, with each person's exposure and removal status visible in a shared view. It's built so one lead can run protection for the whole group.
- How do invites and roles work?
- Admins invite members by email and manage roles, billing, and who's covered, while each member can see their own exposure. This lets an operations or security lead coordinate protection without chasing everyone individually.
- How do I revoke an invite or remove someone?
- From your workspace settings you can revoke a pending invite or update a member's role at any time. Changes take effect immediately, so coverage always reflects who's currently on the team.
Still stuck? We'll take it from here.
Removals and monitoring are work we handle for you. If something isn't moving, or a source is asking for verification, reach out and a specialist will pick it up.
Same day
Typical response time on business days.
30 days
Money-back guarantee, no lock-in.